Contractor arrived and gave an estimate to the approximate cost(s) and promised to be quickly available when we were ready for him (were in the middle of a home repair when the estimate was provided). When we were at the point in the project we called and he scheduled within the week and made sure he did not hold up the project. Replaced the duct work, kept it at the estimate, and was very professional when performing the work. Had used this company previously for my mother, and was also pleased with the prompt, courteous service. Would definitely recommend them.
Installers were very professional and knowledgeable. Their price was not the lowest, but it was the best value. The service manager came the day after installation, did a full system test, and answered all questions. Would recommend them to anyone.
They installed a new air conditioning system in our home. It was a high-end system.They’re professional and fast workers. Recently, we had a problem with one of the units. I called them up and they came out the same day. They looked at it and got the system running again. They found out from the manufacturer, Carrier, that there’s a problem with some of the components sometimes. It’s rare, but they do have it. They sent out the parts, and Advanced Heating and Cooling replaced them, and I didn’t have to pay anything. It was over $2,000 worth of components, not including the labor to put them in. They did everything.
I bought an older and larger home that needed some TLC including some work on the furnace. I got a couple of quotes from vendors in Morgantown, and Advanced was very competitive, even my neighbor had used them. I made the decision to go with Advanced and I am glad I did. The equipment I finally decided on came in to their shop in just about a week. Within a few days they had me scheduled for the install. The guys came in and completely replaced my system all in one day. They were very friendly and answered all my questions during and after the install. They even showed me my old system as it was being removed and the cracks the exchanger had developed over the years. It was definitely time to get fixed. I got the performance line furnace from Carrier, and I couldn’t be happier. My house heats up so much better than it used to. I had as good experience as one can expect, and for a fair price too.
Removed old furnace; installed new higher efficiency 2-stage propane gas furnace; corrected end cap problem from original home construction 14 yrs. earlier; checked & reset all limits on furnace & propane tank. Work was done within one 8-hour day! Contractor came two days later to inspect work & reset all limits on furnace & propane tank. The sales person was extremely knowledgeable & was able to work within our budget & get us the furnace we wanted. We had 4 estimates done by 4 separate companies & Advanced Htg. & Cooling was spot on with the other estimates for a higher quality product! Workers very friendly & left nothing behind that would indicate there had been anyone there doing major work like this. Cleaned up everything!! Even our dogs loved them!! Will make sure our daughter uses this company when she gets ready to replace her furnace in a year or so!!
Our service technician was extremely knowledgeable. After coming out to do the initial quote, he made some recommendations on improvements that we went with and have already noticed the difference. They rewired our thermostat to run our propane furnace, installed several relays and installed a new thermostat to run the outdoor furnace. They also fabricated a section for our plenum to reduce major air leakage (created when the outdoor furnace was installed) and make the system more efficient. Additionally, after exploring the pros/cons of the options, they installed a switch on the outdoor furnace to run the pumps, allowing us to run the indoor furnace if necessary while ensuring the water pipes wouldn’t freeze without draining them in the outdoor furnace. Communication and service throughout were all top-notch. The technician knows his stuff and he’s extremely helpful. I know just enough to be dangerous and felt confident in his recommendations. He wasn’t just trying to make money, but rather recommending what he felt was right and made the most sense.
We had a great experience with Advanced Heating & Cooling (AHC). Our furnace was about 22 years old, and we were aware that it was time to replace it. We called AHC during one of the first cold spells of the winter season, so they were very busy. They were still able to check out our furnace in a timely manner. The technician from AHC came out and went over several options. He was extremely knowledgeable and professional. I was very grateful that he was not pushing a sale… He put together a few estimates and gave me time to make a decision. We were very happy with the process. Two other gentleman from AHC installed the unit. They were very friendly and worked efficiently to get the furnace replaced. After the installation I called the technician to ask him a few questions, and he came by to make sure the unit was functioning properly. He said to call him anytime we had questions. This is the kind of customer service that you can’t put a price tag on… We look forward to using their service this spring to replace our air conditioner.